Strengthening passenger protection
MEPs want people to have simpler and stronger guarantees when they buy tours or combinations of services. The proposal foresees a reduction in high deposits, faster refunds when cancellations are made and better protection for vouchers that can only be issued with the customer's consent.
The new rules are also intended to tighten the obligations of organisers. They will have to ensure that in the event of their bankruptcy, passengers will get their money back or be able to return home safely. They will also have to provide clear information at the time of the contract and respond to complaints within short deadlines.
According to the European Parliament, this is a step towards greater public confidence in travel services and fairer market conditions. The position will now serve as a basis for negotiations with Member States.
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